Exchange and return policy –
At Farmlha , we are committed to providing high-quality vehicle spare parts for braking systems and ensuring the satisfaction of our valued customers. Therefore, we offer a clear and fair exchange and return policy under the following conditions:
First: Exchange and return period
- You can request a replacement or return of the product within 7 days of the date of receiving the order .
Second: Conditions for accepting exchange or return
We only accept return or exchange requests in the following cases:
- The product has a manufacturing defect .
- Or in the event that a product is sent that does not match what was ordered.
The following conditions must be met:
- The product must be unused and in its original condition .
- It must be kept in the original packaging without any damage.
- Attach the purchase invoice or proof of order.
Third: Application steps
To submit a request for an exchange or return, please contact us via:
- WhatsApp Customer Service: [+966538774476]
Our team will review the case and contact you shortly to determine the best course of action.
Fourth: Shipping fees
- The customer bears the shipping costs in case of exchange or return, unless the reason is due to an error on our part or a manufacturing defect.
Fifth: Financial recovery mechanism
- If the return is approved, the money will be refunded to the original payment method within 7 to 21 business days of us receiving the returned product.
